Tyler Perry.com

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Problem: You are not receiving the email notifications from

Solution: Add our email address to your accepted list


AOL  |  Comcast  |  Gmail  |  Hotmail  |  Yahoo!  |  Others


AOL


You will need to add our "From address", , to your AOL address book:

1. Click the Mail menu and select Address Book.
2. Wait for the "Address Book" window to pop up, then click the Add button.
3. Wait for the "Address Card for New Contact" window to load.
4. Once loaded, cut and paste into the "Other E-Mail" field.
5. Make our From address the "Primary E-Mail" address by checking the associated check box.
6. Click the Save button.
7. Go to subscribe and add your email address at the bottom once more
8. You should now receive an email from us

 



Comcast

1. Sign in to Comcast Webmail, and select Preferences from the left menu
2. Select Restrict Incoming Email from the Preferences list
3. Select Yes for Enable Email Controls:
4. Select Allow email from addresses listed below:
5. Enter emailclub@tylerperry.com and in the space provided
6. Click ADD
7. Go to subscribe and add your email address at the bottom once more
8. You should now receive an email from us



Gmail

You will need to add our From address, to your Gmail Contacts List:

1. Click Contacts along the left side of any Gmail page.
2. Click Add Contact.
3. Copy and paste our From address, into the primary email address dialog box.
4. Click Save.
5. Click Spam along the left side of any Gmail page.
6. Check mark the box next to our email.
7. Click Not Spam button along the top.



Hotmail

You will need to add our From address, , to your Hotmail Safe List:

1. Open your mailbox and click "Options" (upper right hand corner).
2. Click the "Junk E-Mail Protection" link (top of page).
3. Select the "Safe List" link (2nd from bottom).
4. Copy and paste into the dialog box titled "Type an address or domain".
5. Click the "Add" button next to the dialog box.
6. Go to subscribe and add your email address at the bottom once more
7. You should now receive an email from us




Mozilla Thunderbird

You will need to add our From address, , to your Thunderbird Address Book and configure your Junk Mail Controls to white list your address book.
Add our From address into your Personal Address Book:

1. Click the Address Book button.
2. Make sure the Personal Address Book is highlighted.
3. Click the New Card button. This will launch a New Card window that has 3 tabs: Contact, Address & Other.
4. Under the Contact tab, copy and paste our "From" address, into the Email dialog box.
5. Click OK.
6. Go to tylerperry.com and add your email address at the bottom once more
7. You should now receive an email from us

You can also right-click any email address you see in Thunderbird and select "Add to Address Book."
Now white list your Personal Address Book:

8. From the main drop down menu, select "Tools -> Junk Mail Controls..."
9. This will launch the Junk Mail Controls window that has two tabs:
Settings and Adaptive Filter
10. Under the Settings tab, update the "White Lists" module by selecting Personal Address Book from the pull down menu and then check mark the box next to "Do not mark messages as junk mail".
11. Click OK.




Outlook 2003

You will need to add our From address, , to your Safe Senders list:

1. On the Tools menu, click Options.
2. On the Preferences tab, click Junk E-mail.
3. On the Safe Senders tab, click Add.
4. In the Add address, copy and paste in our From address, Click OK.
5. Go to subscribe and add your email address at the bottom once more
6. You should now receive an email from us



Yahoo!

We suggest that you set up a filter in Yahoo! Mail to ensure that you get your email messages from us in your Inbox. Yahoo! Mail Filters don’t block mail, they steer messages as they arrive into different folders.

To set up a new filter:

1. Click OPTIONS in the upper right corner of your Mail page
2. Under MANAGEMENT, click FILTERS.
3. Click ADD
4. Give the filter a name, and choose from a variety of options to automatically direct certain messages into a specific folder. For example, send any messages you get from us into a folder called “Tyler Perry”.
5. On the line "From header" select "contains" then add
6. Click Add Filter at bottom left
7. Go to subscribe and add your email address at the bottom once more
8. You should now receive an email from us

You mayfind more information regarding filters at this page:

http://help.yahoo.com/help/mail/manage/manage-06.html If that does not work, please consider migrating to a GMail or Hotmail account, both of which are free and provide more normal methods for both you and us to ensure that email gets delivered. Some Yahoo accounts cannot receive our email and others can.



Others

If you use a Web mail system or email application not listed above, the instructions for white listing our email address will depend on the specific email program you are using. If you access the help files, instruction manual or customer support, there should be instructions on how to do this.
In most cases, just by adding our From address, , to your address book, safe list, white list or contact list will be sufficient.